Privacy Policy
New Lover Big City respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you may have when you visit our website, create an account, place an order, or contact us.
Information we collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, billing and delivery details, account information, and any information you share when contacting customer support.
We may also collect order-related information such as items purchased, payment method used, transaction status, and delivery details. In some cases, technical information such as device type, browser type, IP address, and basic usage data may also be collected to help us operate and improve the website.
How we use information
We use your information to:
- process and deliver your orders
- communicate with you about purchases, deliveries, and support requests
- manage your account and verify your identity when required
- improve our website, services, and customer experience
- detect, prevent, or investigate misuse, fraud, or unauthorized activity
- comply with legal, regulatory, accounting, and operational obligations
Sharing of information
We do not sell your personal information. We may share limited information with trusted service providers and partners who help us operate the business, such as payment processors, delivery partners, technology providers, and customer support tools, but only where reasonably necessary for those services.
Data security
We take reasonable technical and organizational measures to help protect your personal information against unauthorized access, misuse, loss, or disclosure. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data retention
We retain personal information for as long as necessary to provide our services, maintain business records, resolve disputes, enforce agreements, and comply with applicable legal or regulatory requirements.
Your information and choices
You may contact us if you would like to update your account details or if you have questions about the personal information associated with your account or orders. Where applicable, we will consider requests relating to access, correction, or deletion in line with our legal and operational duties.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal obligations. The latest version published on this page will apply.
Contact
Questions about this policy? Contact us via the contact page.