Shipping Policy

This Shipping Policy explains how New Lover Big City processes and delivers orders. Delivery availability, fees, and timing may vary depending on your location, the items ordered, and the shipping method selected at checkout.

Processing time

Orders are usually processed within 1 to 3 business days after payment confirmation. Orders placed on weekends, public holidays, or outside normal operating hours may be processed on the next working day.

During high-demand periods, special promotions, or unforeseen operational delays, processing may take longer than usual. If there is a significant delay, we will try to keep you informed.

Delivery areas

We currently deliver to the areas supported by our checkout and courier network. Delivery coverage may change from time to time depending on logistics availability and serviceability.

Shipping charges

Shipping charges are calculated based on factors such as delivery location, order value, parcel weight, and the method selected. The final shipping fee, if any, is shown during checkout before payment is completed.

Estimated delivery times

Estimated delivery windows shown at checkout or in order communications are provided as guidance only. While we aim to deliver within the indicated time, delays can occur due to courier capacity, weather, public holidays, remote destinations, or other factors outside our direct control.

Free shipping offers

From time to time, we may offer free shipping promotions for qualifying orders, categories, or delivery areas. Where applicable, the relevant threshold or promotional condition will be displayed at checkout.

Order tracking and delivery

Once your order is confirmed and dispatched, you may receive status updates through the contact details provided with your order. Please ensure your address, phone number, and email are accurate so delivery can be completed smoothly.

Failed delivery attempts

If a delivery cannot be completed because of incorrect address details, recipient unavailability, or inability to contact the customer, re-delivery delays or additional charges may apply.

Damaged or missing shipments

If your parcel arrives damaged, appears tampered with, or any items are missing, please contact us promptly with your order number and supporting details so we can investigate and assist.

Questions

For shipping help, visit our contact page.